A tax paid in stress
For most people, a mortgage is the biggest financial decision they will ever make. It is also one of the least humane experiences in modern finance: scattered emails, repeated questions, missing documents, unclear status, and weeks of anxiety caused by nothing more than broken information flow. People do not lose time because the work is hard. They lose time because the process is inefficient.
Every delay, every “can you resend that,” every contradictory request is a tax paid in stress, uncertainty, and lost opportunity. It punishes the people who can least afford friction: first-time homebuyers, families juggling multiple jobs, immigrants navigating unfamiliar systems, and anyone without insider knowledge or time to spare. Meanwhile, loan officers who should be trusted guides are forced to spend their days doing clerical follow-ups instead of real advising.
